How do you measure sustainability?

We measure sustainability through a multi-faceted approach:Carbon Footprint: We assess the carbon emissions of our operations, from raw material extraction to product delivery, aiming for carbon neutrality.Water Usage: We monitor our water consumption and aim for maximum efficiency and minimal wastage.Waste Reduction: We track waste generated in our manufacturing processes, striving to minimize it through efficient processes and recycling.Sustainable Supply Chain: We ensure our suppliers follow sustainable practices, and we give preference to those who hold eco-certifications.Product Lifespan: We design our products for durability, reducing the need for frequent replacements and conserving resources in the long run.

What materials you use?

Our commitment to sustainability is reflected in our choice of materials:Recycled Materials: Whenever possible, we use post-consumer recycled materials to reduce our dependence on virgin resources.Biodegradable Materials: We incorporate materials that can naturally degrade, ensuring minimal environmental harm at the end of a product's life.Eco-certified Resources: We use materials like FSC-certified wood, indicating that they come from responsibly managed forests.Non-toxic Components: Our products are free from harmful chemicals, ensuring both environmental and consumer safety.

How to recycle your products?

We're passionate about closing the loop! Here's how to recycle our products:Check Local Guidelines: Before recycling, always check your local recycling program’s guidelines as capabilities vary by region.Dismantle Products: If our products consist of multiple materials, disassemble them to separate recyclable components.Use Our Return Program: For certain products, we offer a return program where you can send them back to us for proper recycling.Drop-off Points: In partnership with recycling agencies, we have drop-off points in select locations where you can leave our products for responsible recycling.

There are several compelling reasons to care about sustainability:Protect Our Planet: Sustainable practices help conserve resources, reduce pollution, and combat climate change, ensuring a healthy planet for future generations.Economic Savings: Sustainable products often have a longer lifespan, leading to savings in the long run.Health and Safety: Sustainable products tend to have fewer toxic components, promoting a healthier living environment.Ethical Responsibility: By supporting sustainable businesses, you contribute to fair labor practices, conservation efforts, and overall positive change in the world.By choosing sustainable products and practices, you play a crucial role in making a lasting positive impact on the world.

Returns, Exchanges & Refunds Policy

At URNAM, every garment is thoughtfully designed and handcrafted with care. We believe in intentional design, refined craftsmanship, and creating pieces meant to be cherished, while maintaining clarity and fairness in our policies.

Please review the policy below before placing your order.

Domestic Orders (India)

No-Questions-Asked Returns & Exchanges

We offer a 7-day no-questions-asked return and exchange on all domestic orders within India.

If a piece doesn’t feel right, you may request a return or exchange within 7 days of receiving your order, subject to the eligibility conditions outlined below.

To initiate a return or exchange, please contact us at:
📧 care@urnam.com
📱 WhatsApp: +91 9821412244

Return & Exchange Eligibility

To ensure quality and fairness, all returned or exchanged items must:

Be unused, unworn, and unwashed
Have original tags, packaging, and invoice intact
Be returned in their original condition

Requests that do not meet these conditions may not be accepted.

Exchange Process & Timelines

Exchanges are subject to product availability
Once your exchange request is approved, we will arrange a reverse pickup
After the returned item is received and quality-checked:
- The exchange product will be dispatched within 7–9 business days
If the requested exchange item is unavailable:
- You may choose an alternative product, or
- Opt for a refund as per our refund policy

Non-Returnable & Non-Exchangeable Items

Made-to-order or specially customized pieces (if applicable)

Refunds (Domestic Orders)

Refunds are initiated once the returned item is received and approved
Refunds are processed within 9–10 business days
The amount is credited to the original mode of payment

International Orders

All international orders are made-to-order and shipped internationally. As such, we are currently unable to offer returns or exchanges on international purchases.

We recommend reviewing size charts carefully and reaching out to us before placing an order for any sizing or product-related assistance.

For pre-purchase support, please contact care@urnam.com or WhatsApp +91 9821412244

Damaged or Incorrect International Orders

In the unlikely event that you receive a damaged or incorrect product, please notify us within 48 hours of delivery, along with clear supporting images.

Each case will be reviewed individually, and a suitable resolution will be offered at our discretion.

A Note on Handcrafted Pieces

Each URNAM garment is individually handcrafted. Subtle variations in color, texture, or embroidery are inherent to the process and enhance the uniqueness of every piece. These variations are not considered defects.

Need Assistance?

For any questions regarding returns, exchanges, refunds, or sizing, please reach out to us:

📧 care@urnam.com
📱 WhatsApp: +91 98214 12244

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